Stress-free Document Solutions with MiSupport

Operating a sustainable business in a fast-paced working environment requires a team of dedicated individuals and access to reliable equipment and stress-free document solutions, to help reduce business operation costs and overheads long-term. Printers and scanners continue to play an integral role in helping many companies improve the way that their business operates.

Many businesses are in a constant battle with their out-of-date document solutions. It seems that everyone in the office has accepted the fact that printers are temperamental in their nature – error messages, ink spills, a down network – has become common knowledge. It is estimated that a third of all IT support calls are about printers and scanners that need to either be repaired or replaced. That is why many of these companies are turning to MiSupport to help better manage their printing efforts in the workplace.


Key Stressors in the Document Solution World

When choosing a new printer or scanner that is cost-efficient, but at the same time, offers security and is a reliable operational resource, can pose various challenges. Many businesses try to avoid unnecessary hassle and costs by seeking a more reliable solution for their workplace. But when it comes to choosing the right device for you and your business, it can be difficult to know where to start.  

Choosing the right device

Picking a new printer is an obvious stressor – the market is oversaturated with printing and scanning devices in various shapes, forms and sizes and it can be impossible to know what the right option is for you and your business. The costs to invest in, run and manage a printer or scanner can, too, be very overwhelming and it can be tempting to go for the cheaper option instead. The question is: How to evaluate document solutions before committing your money?

For many businesses, managing an in-house document solution can take up to a third of their overall operation budget. It is crucial therefore, to have a reliable machine which operates smoothly and cost-efficiently, while also making sure that the needs of the business are being met.   

The TCO, also referred to as the Total Cost of Ownership, is a financial estimate intended to inform buyers and owners of the direct and indirect costs of a product or service. It is extremely useful in many cases when businesses are lured into buying the cheapest document solution without considering the long-term benefits.

Document solutions in the office is not a one-off payment but a continuous investment that will impact business financial operations long-term. Considering the TCO when it comes to choosing the right document solution for you will help you to better manage the business operations, choose a more sustainable option to reduce your carbon footprint and reduce overall operational costs.

Printer security

Many businesses now face the added risk of their being a security breach or having their equipment hacked. Amid these big security risks, business owners are looking for more secure and reliable document solutions to reduce the risk of having to shut down their operations because someone has hacked into their software. Sadly, printers and scanners are not exempt from these types of security risks and are one of the primary targets for hacker looking for a way into the system.

The Covid-19 pandemic has forced many of us to work remotely. Because of this, many companies have been encouraged to consider smart home office solutions and set ups that can be accessed from multiple locations across the globe. However, many businesses are still operating outdated document solutions that are being run on wireless networks and cloud-based systems. These document solutions store, transmit and print sensitive data that could attract unwanted cyber-attacks. Moving forward, organisations should focus on securing their printing devices and have a stress-free document solution, like MiSupport.

Environmental impact

The global pandemic has presented to us an opportunity to fight off Covid-19 and combat climate change. The printing and paper industry has previously had a reputation that goes against these efforts to be more sustainable and reduce our carbon footprint in the workplace.

Paper waste, for example, has been directly connected to deforestation, while chemical toner waste has been linked to harming the natural environment and destroying the surrounding wildlife. Many businesses are beginning to weigh up the impact they have on the environment and seeking new ways to be a more eco-conscious workplace and reduce their carbon footprint.

Paperless offices might still be a concept of the future, but the age of sustainable printing is here. By introducing the right document solutions that care about your business and the world, you can contribute to the green movement and avoid damaging your reputation in an environmentally conscious world.

For more information read: Raising Awareness with Sustainable Document Solutions



Midwich is more than a distributor of document solutions and audio-visual equipment. We also offer an unrivalled added value, advanced swap out warranty which is unique in the marketplace and unrivalled by any vendor or service provider. This uniquely packaged service is available to ANY Document Solution product whether it be a printer or a scanner (excludes closed channel products).

We believe that printing should be stress-free, that’s why MiSupport offers additional training and technical support and have a dedicated technical support helpdesk based out of Innovation House in Bracknell and covers 24 hours a day, 5 days per week, Monday to Friday.

MiSupport Document solutions advantages

The beauty of the Advanced Swap Out is its uniqueness in creating additional value/margin for you as the reseller. Minimize down time if something goes wrong with a replacement product that is dispatched the very next day from the fault being logged. For businesses/schools where you wish to reduce the risk due to Covid-19, no engineer will need to go on site, we simply replace the device.

Clients can raise unlimited support enquiries with the MiSupport helpdesk throughout their contract. Simply choose how long you would like this to be - 1, 2, 3 or 5 years.  Your end-client with MiSupport will receive a guaranteed faster resolution when things go wrong and an on-demand support service to keep continuity to a maximum of their operations.

Simply speak to your Account Manager the next time you request a price for a printer or scanner device and we will quote you the advanced warranty options at the same time.  It really is that simple.

For more information call us on 08715277044 or email us at