Ordering and deliveries from Midwich (6/4/20)

Since the COVID-19 pandemic began some weeks ago, I have been truly humbled to see how our reseller partners have supported various NHS and government projects with products through Midwich and other distribution partners.

At this time, our partners can remain confident that Midwich is doing everything we can to ensure orders are delivered to the desired location as quickly as possible.  

Most importantly, we continue to follow the necessary government guidelines at this time (06/04/20).

This does of course put added pressure on our warehouse, distribution centres and courier networks across the UK.  Please see below some changes to our standard processes to help facilitate your essential orders.

Next Day Deliveries  

We are committed to prioritising all next day deliveries into the NHS, Government or key worker sectors. In order to for us to achieve this, we require the order to be placed by 3pm (Mon-Fri) to give us the best chance to make this happen.

We will commit to delivering all other orders within 48 hours (Excluding some specialist couriers and postal restrictions).

Undelivered Orders                

Our couriers will attempt to deliver once to a business address and twice to a residential address. If unsuccessful, the order will automatically be returned to our warehouse. 

On receipt of the returned order, we will contact you. We request that you provide a response within 24hrs which will enable us to despatch the goods, if required.

Alternatively, if after 24hrs we have not been able to make contact with you, we will raise a return and credit your account. (Unfortunately, we will be unable to credit the original delivery charge.)

Contact Us

If you would like to get in touch with us, please email info@midwich.com or phone 01379 649200.

In the meantime, I’d like to say a massive thank you for your continued support over the last few weeks.  

Working together, we will get through these difficult times.   

Stay home, stay safe.

jonny francis2


Jonny Francis, 

Director - Sales & Marketing

Midwich

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Committed to supporting our customers (03/04/20) 

Here is the latest update from our UK & I Managing Director, Mark Lowe. This includes a list of useful contact details.

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