Midwich launches ‘Mi Insight’, a proactive 24/7 monitoring service for dealers

Mi Insight proactively monitors and reports on all Audio Visual (AV) and Unified Communications & Collaboration (UC&C) equipment within a system, including the various platforms running in the Cloud such as Microsoft Teams and Zoom.

Mi Insight (part of Midwich’s ‘Mi Services’ offering) tackles the complexities of managing an estate of AV equipment and Unified Communications systems by providing increased visibility and control across the entire network. The addition of hybrid working means that AV equipment is dispersed over even more locations, than pre-pandemic - Mi Insight allows dealers to see, in real-time, when anything goes wrong and offering a service level agreement to identify any issues fast, regardless of where they are in the world.  

Jon Dew-Stanley, Director - Technical, Services and Support at Midwich comments:

We are proud to support our global network of dealers with this truly unique service. Mi Insight has been developed to give complete peace of mind to our dealers, allowing them to see in real time when anything goes wrong, ensuring it is handled quickly and appropriately. The single application provides complete visibility of an end users’ UC estate, digital signage systems, LED walls or presentation spaces, delivering unparalleled oversight over their networks. Additionally, the platform can also be white labelled to cater to different brand guidelines, meaning it is highly adaptable.”   



Ensures equipment is ready to support your workforce

Proactive workspaces will ensure continuity of service, one of the many reasons why Mi Insight is an essential tool. This new addition to Mi Services will monitor all AV and UC&C systems, 24 hours a day, 7 days a week. It will also monitor software codecs such as Microsoft Teams and Zoom clouds in real-time, all from one single computer.

Mi Insights puts your AV estate into context with full visibility of all assets and how they are operating with the additional benefit of AIOps - workflow automation that acts on errors as they happen in real-time.

AV & UC service management without friction

Mi Insight lives on the AV network, securely monitoring AV and UC&C equipment, tracking status, health and usage. The cloud service collates the feedback online from each piece of equipment consolidated into a single dashboard to view and track sites anywhere in the world.

Automated resolutions

When a problem occurs on a device, Mi Insight can send automated responses to devices in a fault state to resolve the issue through runbook actions.

In real-time, the system helps action resolutions and improve service levels and uptime. All actions are logged and tracked giving operators full control to get things working faster.

Assess service impact to avoid service outages

The Mi Insight dashboard displays all AV and UC systems in one place. Faults seen in one location may affect another, and Mi Insight delivers control to assess the overall service impact allowing you to can prioritise workload in the team, drill down into the fault condition quickly and ensure the root cause is identified and resolved.

Pay as you go with SaaS

This software-as-a-service model means you can enjoy Mi Insight’s proactive monitoring service for a low monthly cost. Scale your subscription with your business and add, change, and remove the equipment that’s being monitored, managed, and tracked.  Wherever you are in the world, the global Mi Services team will be delighted to run you through Mi Insight, as well as the complete Mi Services offering, under no obligation.

Combining Mi Support and Mi Insight

If you are a customer benefiting from Mi Support’s enhanced warranty guarantee, choosing Mi Insight as an additional benefit means your enhanced warranty can be managed 24/7 through the Mi Insight platform. For example, in the event of a product failure, the platform will automatically notify the Mi Services team and a replacement will be issued within 24 hours, meaning you don’t need to do a thing.

Book a virtual demo

For more information and to book a virtual demo, please visit www.miglobalservices.com or email misupport@midwich.com.

You can also call your nearest Mi Support team -

  • UK: +44 (0) 1344 959444
  • APAC: +61 1300 555069
  • USA: +001 219 301 6706