Why is it important to have a UC strategy?

Many businesses use different forms of communication to collaborate. From emails and text messages to video and calls, conversations seamlessly weave across channels depending on the communication needs at the time.

The problem is, this can result in key information being spread out across several possible locations, so finding it and keeping things organised can be more time-consuming than it needs to be. This can result in lost productivity, slow time to market and, ultimately, lost earnings.

As more people have adopted remote working and the demand for organised communication streams increase, Unified Communications (UC) can help businesses to get a handle on all the different channels used to get work done. By putting everything in one place, irrespective of origin, and enabling management of communications remotely, a UC strategy is essential for a business no matter what platforms are used.

Furthermore, end-user engagement and productivity can only be achieved by bringing together the key elements of a UC strategy.

 

What Is Unified Communications?

Unified Communications and Collaboration (UC&C) are where tools are integrated so communications received from a variety of sources can be managed all in one entity instead of separately. This enables better management of workloads by seeing who and what resource is available to help deal with the task at hand.

If done correctly, UC&C can help with corporate business continuity during times of uncertainty like the coronavirus pandemic. It can also help improve productivity and decision making for staff and enable remote working while reducing travel time and associated costs.

 Meeting Solutions

 

What Is A UC Strategy?

A tailored UC strategy will help establish a plan of how the UC&C will work while addressing any potential scenarios that might come up. By putting a plan in place, companies can ensure the platforms chosen are the best ones for the business.

The strategy should cover the following points:

  • Defined outcomes and benefits to the business.
  • What do the company and staff use now and how they can be integrated?
  • What will they potentially need access to in the future?
  • What routes do the communication tools take to reach their end goal i.e. internet, phone lines, intranet etc?
  • What licensing or subscriptions are needed for the use of the UC&C channels?
  • Policies for BYOD, BYOM, security, and processes. It should also cover what happens if a business is acquired or merges with another.
  • What should happen, if like in the coronavirus pandemic, staff need to work from home quickly. What procedures are in place?
  • Learning and training – ensuring staff have the necessary understanding and resources to utilise the tools effectively. This includes continual updates as technology develops.

While UC&C can help businesses with integrating all communications channels into one place, a tailored UC strategy is integral to ensure its effective implementation. By speaking to staff and reviewing the goals and benefits of UC&C, it will put companies in better stead for successful collaboration.

 

Learn More At UC Expo

On Wednesday 6th – Thursday 7th October 2021, we’ll be attending UC Expo, at stand R35, to showcase all things UC&C! Whether you’re just starting on your UC journey or you consider yourself a pro, we can offer the inspiration and confidence to drive your business further.

As we’ve discussed, the way employees and customers communicate has rapidly changed and continues to. Working from home, hybrid workforces and deskless workers are just a few examples of the new ways of working that UC&C solutions can support. With a strong UC strategy in place, businesses can be ready to combat any challenge that arises and maintain high expectations of communication and collaboration.

With our extensive vendor offering, hands-on expertise and knowledge-driven teams, we can facilitate the needs of your customer’s business, whatever the requirement.

Check out some of our amazing exhibitors that will be showcasing kit on our stand below...

 UC Expo exhibitors

It's a chance to see the latest collaborative technologies in action and gain a better understanding of their benefits. 

Interactive displays

Leading interactive display solutions, SMART will be exhibiting the 7000S Series and MX series, 4K Ultra HD LED interactive displays - the perfect meeting room display for optimising productivity and engagement. Bridging the gap between physical and digital workflow, it’s the ideal display for in-room and dispersed team meetings, find out more here.

Also exhibiting, iiyama will present their latest 65” ProLite 4k UHD interactive display, with native sharing to any device, NEC will present their brand new Windows Collaboration Display (WCD) certified for Microsoft Teams, and Sharp will present their 70” 4K UHD touchscreen business display. With innovative features, they’re ideal UC partners for Teams and Zoom room solutions.

Video conferencing 

Huddly will have the chance to showcase the Huddly IQ and new to the market Huddly L1, award-winning collaboration and conference cameras that transform the meeting room. Aver will also be attending with their DL30 auto-tracking camera and VB130, a 4K video bar for huddle rooms, the first of its kind with built-in lighting. Find out how Aver can benefit your meeting space.

Catering for all requirements, attendees will also see the Vaddio intelliSHOT professional camera, Jabra PanaCast 180 degree video bar, Neat Bar Pro with its first showing in the UK, Poly Studio X30 video bar with touch interface and DTEN’S 55” D7 all-in-one video conferencing system built for Zoom.

Wireless conferencing

Barco will present the ClickShare CX50, CX20 and C10, wireless sharing and conferencing solutions for optimum connectivity with certified cameras. And there’s plenty more to explore!

To register for UC Expo or to learn more, visit our event page.

Problems will arise and all you can do is provide the best solution with what is currently available to your business. As technology changes, so will the best solution.

The answer? To constantly ask, is our strategy working as good as it could be?

If you would like to know more about UC&C and how it can be implemented effectively, please speak to Chris Southern on chris.southern@midwich.com or +44 7887419301.