Midwich Technical Guide 2018-19

60 Mi Support Midwich intelligent support (Mi Support) is an extended warranty, technical helpdesk and training service. As part of your Mi Support contract, Midwich offer enhancements to the manufacturer’s 1 year RTB warranty. You can select one of the following: 3 1-year swap out hardware warranty (replaces manufacturer 1 year RTB warranty) 3 2-year swap out hardware warranty (replaces manufacturer 1 year RTB warranty) 3 3-year extended RTB warranty (hardware warranty in years 1 & 2) 3 5-year extended RTB warranty (hardware warranty in years 1 & 2) Warranty The swap out warranty provides you the ability to quickly diagnose a faulty unit and ensure a next day best endeavours replacement unit to be sent out direct to customer site, providing a reliable and swift service with minimal downtime for your customers. The extended warranty provides you peace of mind for the duration of the product lifetime (up to 5 years). Training Training is critical for ensuring adoption and enabling users to gain maximum ROI on their BrightSign products. By providing a range of options inclusive of face-face instructor lead courses and one- to-one webinars, we hope to offer great value on the training included. Helpdesk The Technical helpdesk provides robust SLAs and professional engineering resources by telephone or email. Introducing For more details on Mi Support, please contact our team at misupport@midwich.com