Mi Support

Mi Support
enhanced warranty

Heldesk | Training | Services

What is Mi Support?

Midwich is more than just a UK distributor of audio visual hardware. We offer an added value and all-in-one enhanced warranty, plus a training and technical support helpdesk service that can be added to your product or system at the point of purchase called Mi Support.

We can support our installation partners in the deployment of products, as systems, with our industry leading ‘onsite assistance’ service.

Mi Support is a trade resellable enhanced aftercare warranty that can be purchased on any brand of hardware supplied by the midwich in the UK and Ireland. Our service provides replacement products dispatched next working day in the event of failure with full technical support. We also offer all parts and labour warranty serviced from our three service and repair centres in the UK. Our customised warranty and service packages can be from 1-5 years cover and offer an industry leading level of service and operational cover. Mi Support includes a range of services beyond a warranty, clients and end users get unlimited access to Mi Support Training (AVIXA certified training courses), and also unlimited access to the Mi Support Helpdesk (dedicated UK technical support via phone, email or webinar).

Clients with Mi Support will get a guaranteed faster resolution when things go wrong and an on-demand support service to keep continuity of their operations.

We can cover any product supplied by Midwich, PSCo, Invision Holdan and Sound Technolology. Mi Support offers an all-in-one aftercare service. This service includes: Mi Support Warranty, Mi Support Training and Mi Support Helpdesk. See our T&Cs for more information.

Already purchased Mi Support?

ACTIVATE CONTRACT

Mi Support Services

Enhanced Warranty

Enhanced Warranty

The Mi Support warranty is an enhancement to the hardware warranty offered, extending it by 1-5 years.

Over 2000 service contracts sold to over 250 resellers.

Training

Training Courses

Accredited training courses are available for both resellers and end users. Included in warranty or PAYG per course.

We held 174 training courses in 2019.

Onsite Assistance

Onsite Assistance

Mi Support engineers can attend your client’s site for training, maintenance, setup and configuration support.

Over 250 systems programmed and commissioned by Mi Support engineers.

Helpdesk

Helpdesk Support

Keeping things as stress-free as possible, access the helpdesk to answer any questions you may have.

6500 helpdesk enquiries were resolved by the Mi Support Team in 2019.

Repair Service

Changable Repair Services

Standard warranties average a 14-day turnaround time, Mi Support provides next-day despatched replacement hardware.

Midwich has repair centres in Bracknell, Reading, Letchworth and Glossop.

Mi Support Services

Just choose the duration cover for your products. Our enhanced services provides you with a swap out warranty in the first two years should your product fail. Just contact our helpdesk and we swap it out. We offer repair services in years 3-5 or at any time for custom and bespoke products.

With Mi Support you get..

• Unlimited helpdesk tickets
• Unlimited technical support
• Free next day shipping of your replacement hardware
• 1-2-1 webinar and remote support setting up and fault finding
• You or your client can also attend Midwich engineer tutor lead training courses at Midwich sites across the UK for free saving £100 per delegate per course day.

Mi Support Service

Our Simplified, Streamlined RMA Service

On average, under a standard manufacturer warranty it takes 14 working days for units to be fixed and be back up and running. But with our service it couldn't be simpler - in just 4 easy steps, we can fix your unit and have it back with you by the next business day.

RMA service

Who's Covered?

Whether you purcase a hoover or a TV, you can take advantage of our Mi Support enhanced warranty.

We work with lots of brands...

Find Out More
Twitter

Did you know...

The trade only supplied Mi Support service is currently covering over 1000 audio visual hardware contracts in the UK and Ireland.

Mi Support engineers can attend your clients site to provide training, proactive maintenance or setup and configuration support for systems you have maintenance contracts on.

Mi Support has the following warranty products; swap out hardware, return to base (all parts and labour) or full derig and rerig warranties on any product supplied by Midwich, Square One, Invision, Sound technology or Holdan.

If you rely on a manufacturers warranty the average turnaround in the event of failure if 14 days. Mi Support changes the rules and gives you a next day despatched replacement hardware – no quibble.

All our training courses are Avixa CTS accredited and hosted at our training academies.

We offer a full pre-delivery inspection (PDI) service to test, setup, configure and collate your project hardware ready for deployment.

Meet the Mi Support Team

If you're interested in finding out more about Mi Support Services from Midwich, call us on 08715 277044 or email us at misupport@midwich.com and we'll get in touch.

Alternatively, click the below button, complete the enquiry form and a member of the team will get back to you.

Enquiry Form
John

Jon Dew-Stanley

Director – UK & Ireland Technical, Services and Support

Stewart

Stewart Blandford

Mi Support Manager

Ed

Ed
Martin

Senior Integrated Systems Specialist

Michael

Michael Reader

Senior Engineer - Video & Control

James

James Forrest

Technical Support Engineer

Camille

Camille Averiss

Helpdesk Coordinator

Peter

Peter Grant

Service Delivery Manager

Luke

Luke Cranson

Service Technician

Antonio

Antonio Maieli

Service Technician

Michael

Michael Lynch

Service Technician

Terms and conditions

Terms and Conditions
Our Expertise is Your Advantage