Current goods maybe accepted for return, subject to certain conditions and will be subject to a 15% restocking fee

Your sales contact or our Customer Services team will be able to advise you.

We can also provide estimated times of arrival (ETA) and proof of delivery (POD) information.

Deliveries may be made up to 6pm so we regret that our Customer Services team cannot provide ETAs until after 2pm on the day of delivery.

Hard copy proof of delivery is available two days after the expected delivery date.

A credit note would normally be generated within 2 days, of reciept of the returned goods.

*Subject to certain conditions being met

You can obtain a consignment reference from Customer Services on 01379 649333, then log onto Target Worldwide website www.targetworldwide.co.uk
If this is not available please contact the Customer Service Team.

Our manufacturers prefer to deal direct over faulty devices and usually have their own 'Help Desks'.

Please view our manufacturers guide on this website for the fastest resolution to your fault or contact our Customer Services team on 01379 649333 quoting your invoice number and the serial number of the defective device.

Our Customer Services team will be able to deal with your issue, so please call 01379 649333 for a speedy solution.

Please allow for next day deliveries to arrive anytime up until 6pm.

Your sales contact can give you details of special timed deliveries.

ETA requests are available on timed deliveries. Please contact our Customer Services team on 01379 649333.

Subject to payment status, most orders are despatched from stock on the day that you place your order unless you specify otherwise.

Using our usual carrier, your goods should arrive at the delivery address within twenty-four hours. In fact most deliveries are made in the morning of the following day although depending on local routing may be made up until 6pm.

If you have a particular enquiry or requirement, please talk to your Midwich sales contact who will be able to advise you.

Note: You must have registered for Open Online and been activated to add a purchaser.

1. Click on the My Account link at the top of the page.
2. Click on the Admin link at the bottom of the page.
3. Find the user you want to become a purchaser.
4. Click on the Tick Box in the Buy using credit account column.
5. Click Update.
6. Enter the Single Order and Daily limit for the purchaser and click on the Tick.
7. Next time this user logs in the will be able to purchaser.
8. Please insure that you tell the purchaser the Company Buying Password that you setup on registration for Open Online. Without this they will not be able to use your credit account to buy.

NOTE: Your company needs to have registered for Open Online to order using a credit account.

You need to get the new user to register in the normal way by going to the registration page.

Once they have been activated the administrator can then set them up as a purchaser by going to the Admin page.

You can build a quote by adding items to your basket in the usual way. When all you items are in the basket, you can click on the 'Save as quote' button.

When the quote is saved you can then email it to your customer or convert the quote back to your basket so that you can buy it.

A buying password is what you will be asked to enter before you can purchase your goods using Open Online. A buying password is needed as a security reason to protect your account from unsolicated use with in your company. You would have chosen your buying password when you registered for Open Online.
If you have forgotten your password you need to click on the forgotton buying password where a new one will then be emailed to you if you are the administrator

All customers can now place orders using credit and debit cards.

If you wish to order using your credit account you need to setup an administrator and a buying password. You can set this up by going to the Open Online registration page.

Once activated the administrator can then select who in company can purchase on the Admin page.

Online ordering is now available to all customers.


To use your credit account you need to register here. This sets up a user as an administrator and buying password. The administartor can deny and grant access to the users and set buying limits.

Yes.

Our warehouse is located in Dudley in the West Midlands and provides a collection service from 10am.

Please call our Customer Services team on (01379) 649333 for a location map and to make arrangements to have your goods ready when you arrive.

Yes. In fact a high percentage of our deliveries go direct to our customers' clients.

Normally delivery will be made on the next working day following your order, but time permitting we can arrange same day, timed and Saturday deliveries.

Please ask you sales contact to quote you for specific delivery methods.

If you wish, delivery paperwork can be printed without mention of Midwich. If you are interested in this service then just ask your sales contact when you are ordering.

We can also personalise our delivery notes with your company logo so only your branding is seen by your customers. We need a copy of your logo in a suitable format to provide this service, and a little time to draft and agree the styling with you, so please allow for this. Once again ask your sales contact about this feature of our service.

We upload stock information every 7 minutes to help our customers make informed decisions about product availability.

We take most orders after 2.30pm, so major changes to our stock position occur after that time. Customers usually stop placing orders by 6.00pm so our stock position changes little overnight.

If availability is your major concern, we recommend that you telephone your sales contact to discuss your needs and that you place your order as early in the day as possible.

You can order online using credit/debit cards or a credit account if you have one, and have registered for online ordering.

You can pay off your credit account using cheque, debit or credit card, BACS or cash paid into Barclays bank.

Cheques paid in to Barclays bank or posted to Midwich take 7 days to clear. With special clearance a cheque paid in to Barclays bank should clear after 2 days.

Some methods may be subject to a charge.

For full details please call our credit team on 01379 649347.

You can either use our online credit application form or call our sales team on 01379 649200 and request a credit application form.

Subject to status we can often provide up to £5000 credit the same day.

For full details please call our credit team on 01379 649347

Our sales and credit teams are manned until 6pm, Monday to Friday.

We are able (subject to stock availability and credit status) to despatch the orders that you place with us up until this time for delivery on the next working day.

You can contact us on 01379 649200 or email sales@midwich.com between the hours of 8.45am till 6pm.

You can check stock availablility and pricing via our website whenever you like once you have registered with us.

faq'd if i know :oS

There's a whole list of the numerous services that we offer available under "Services" and "Support". You can find this link on the top panel of each page.

If you want to register for midwich.com you will need to follow the below easy steps...

1. Go to the home page and where the log in section is, click on the register button
2. Once taken to this page you will be asked if you have an account with midwich, if so click yes and enter your midwich account number
3. You will then be taken through to the next page where you will need to agree to the terms and conditions
4. As you already have an account with midwich all of your details will be pre-filled for you and you will need to fill in the blank details where listed
5. Once you have filled in all the required details hit submit
6. A member in out marketing team will then receive this request, check you work for the company and the details are correct where upon you will then be activated
7. Once you have been activated you will receive an email confirming this. You are then ready to log in and check trade prices, stock levels and many other benefits!

If you have forgotten your password to the midwich website you will need to go to the log in page and enter your username and account number and click on forgotten password, after doing this a new password will be emailed to you.
If you can not remember your username and account number along with your password you will need to call Michelle Rose in our marketing department on 01379 649209 who will be able to give you your details after prompting you with a security question.

Credit for programming our site goes to our own IT team. Graphics have been carefully produced by our Marketing Designer and data has been provided by our Business Management and Marketing teams.

We would also like to thank our vendors for their support in allowing us to use many of their product images and links to their websites.